Dec 17, 2020
Tech is the Game Changer for Truckload Shipping
Communication with Mitch Violett
Violett and Joe Lynch discuss
why tech is the game changer for truckload communication. In his
role as Principal Product Manager at Convoy, Mitch develops
solutions that streamline the shipping process and improve
About Mitch Violett
Violett is a Principal Product Manager at Convoy focused on
building products to increase the efficiency of delivering
freight and improve the experience for everyone
involved. Prior to joining Convoy, Mitch worked in a variety
of product and engineering leadership roles at Amazon, Boeing, and
the Department of Defense. Mitch has an MBA from the
University of Washington and a Bachelor of Science in Industrial
Engineering from Montana State University.
Convoy is the nation’s most efficient digital freight network.
They move thousands of truckloads around the country each day
through an optimized, connected network of carriers, saving money
for shippers, increasing earnings for drivers, and eliminating
carbon waste for the planet.
Convoy uses technology and data to solve problems of waste and
inefficiency in the $800B trucking industry, which generates over
72 million metric tons of wasted CO2 emissions from empty trucks.
Fortune 500 shippers like Anheuser-Busch, P&G, Niagara, and
Unilever trust Convoy to lower costs, increase logistics
efficiency, and achieve environmental sustainability targets.
Key Takeaways: Tech is the Game
Changer for Truckload Shipping Communication
- In the discussion, Mitch describes the communication challenges
in the four phases of the shipping process. Mitch also reviewed and
discussed ways that many common communication problems can be
solved using technology. Technology can be used to automate
routine, mundane activities, which frees people up to manage the
tasks that require the human touch.
- Phase 1 - Quoting and Booking
- Typically in the quoting and booking the shipment phase, the
communication involves a lot of back and forth discussion and
negotiation. As a digital freight network, Convoy is able to
provide an instant guaranteed quote, which greatly reduces the time
and hassle. Additionally, Convoy provides an automated quote
benchmark, which compares the bid to the market. With the automated
quote benchmark, the shipper knows whether the quote provided by
Convoy is above or below market rates.
- Phase 2 - Pre-Transit
- The pre-transit phase is critically important and is often
overlooked. During this phase, appointments and docks are
scheduled, which can make the load more attractive (or unattractive
if not managed) to partner carriers. The communication during this
process varies greatly based on the shipping and receiving
locations. The Convoy team meets shippers and receivers where they
are, meaning they provide the communication that best works whether
it is automation, TMS, email, or phone calls.
- Phase 3 - In-Transit
- When the shipment is in-transit the communication challenges
vary greatly based on who is moving the freight. For carriers and
3PLs who don't use visibility solutions, the communication is often
managed with check calls to the drivers, which is not the most
precise way of tracking a shipment. 3PLs often ask drivers to
download a tracking app to their phone, but compliance is a
problem. Convoy provides powerful incentives, including quick pay
without a factoring fee to drivers who use their app. The use of
the app along with predictive analytics (AI) enables Convoy to
provide true real-time visibility and very accurate ETAs.
- Phase 4 - Closing out the Shipment
- After the shipment delivers, there is still a lot of
communication that must take place to close out the shipment. Proof
of delivery, detention, lumper pay, and unplanned accessorials must
be communicated quickly and efficiently to the shipper and
receiver. Since documents must sometimes be scanned and emailed,
there are delays and errors. Convoy uses its app to automatically
record, communicate, and pay detention. Additionally, drivers using
the Convoy app must provide the documentation to close out the
shipment and get QuickPay.
Learn More: Tech is the Game
Changer for Truckload Shipping Communication
Convoy Promotion - Up to $3K off truckload shipping
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